BrokerBay FAQs

What is BrokerBay? As a broker/agent, what can I do with BrokerBay?

BrokerBay is the showing management ecosystem included with your REcolorado subscription. The platform helps brokerages, agents, and teams streamline showings on their listings. BrokerBay is included as part of an REcolorado subscription.

BrokerBay offers a full, robust showing service solution with advanced technologies. With BrokerBay you can schedule and arrange showings, whether they are in person or interactive 3D Virtual showing tours, register offers and submit documents, verify agents, manage property notifications, and more.

Do I need a BrokerBay account to schedule a showing in BrokerBay?

All REcolorado customers can now schedule showings on listings configured with BrokerBay.

How much will BrokerBay cost?

BrokerBay’s showing ecosystem, which includes the web-based platform and mobile app, is available as part of an REcolorado subscription. All features listed on the BrokerBay overview are included. The BrokerBay App is also available for agents in offices that have onboarded with BrokerBay. All brokers are also able to call the complimentary BrokerBay Scheduling Center (888.808.0331) to schedule, modify, and cancel showings by phone at no additional charge. Plus, you can call BrokerBay for support using the same number – available 24/7!

Offices or individuals who wish to use BrokerBay’s full-service phone support, which includes outgoing calls to brokers and sellers, will have the option to sign up during onboarding or from their account settings. Offices may sign up the entire brokerage for $6.75 per Active listing per month. Individuals whose office did not sign up at the brokerage level can sign up for $15 per month. If your brokerage signs up, agents in that office do not pay a monthly fee. 

How will I access BrokerBay?

All agents can access BrokerBay directly from listings in REcolorado Matrix and the REcolorado App. Listings configured using BrokerBay will display the BrokerBay icon. You will be able to access BrokerBay from your CONNECT dashboard once your office completes onboarding.

How can I learn more about BrokerBay?

There are a variety of opportunities for you to learn more about BrokerBay. You have access to training resources from BrokerBay already right here! Simply click “Resources and Training” to get started. Plus, you’ll be prompted to view training during office onboarding and beyond so you can learn how to configure your listings and use the system. You can also learn more about BrokerBay on the REcolorado Resource Center.

Does BrokerBay have a mobile app?

Yes, BrokerBay has an iOS and Android mobile app agents can use to book and manage showings. Use the same credentials you set up when you onboarded with BrokerBay to log in to your account via the BrokerBay app.

Does BrokerBay include an appointment call center?

Yes, all agents can call BrokerBay’s complimentary scheduling center (888.808.0331) to schedule, modify, and cancel showings, included as part of your REcolorado subscription. An add-on full-service scheduling management service, BrokerBay’s Showing Concierge, is available for offices and individual agents at competitive pricing.

Will other MLSs or REALTOR® associations in Colorado use BrokerBay?

Members of other REALTOR associations or MLSs can schedule showings on listings configured through BrokerBay, regardless of whether they use BrokerBay on their own listings. In Colorado, agents using the IRES MLS can also schedule showings through BrokerBay. We worked with BrokerBay and IRES to add an integration in their MLS system so IRES users can easily schedule showings on exchanged listings configured with BrokerBay. Reach out to the leadership of your MLS or association if you would like them to consider making BrokerBay available.

When can I reach BrokerBay support?

The complimentary BrokerBay Scheduling Center is available 24/7! Complimentary BrokerBay email support is available 7 a.m. to 6 p.m. weekdays and 7 a.m. to 2 p.m. on weekends.