REcolorado Customer Success is here for you six days a week. Yep, even on Saturday! They’re friendly, fast, and they’ll get you what you need when you need it. In combination with our educational resources, our Customer Success Team can help you learn to use the REcolorado Matrix to increase visibility of your listings and gather listing data you need to help your buyer find their dream home. Plus, they can help you understand the supplemental tools and services that are available to you and don’t cost any additional money to use, like ePropertyWatch, and Listing Metrics.
Don’t hesitate to contact Customer Success at support@REcolorado.com or call 303.850.9576, option 1. Here are just some of the many things they can do for you:
Troubleshoot Your Searches
Not finding the results you expect? Our team will review your search criteria with you to help avoid conflicts that might be restricting your results. Plus, we can help you identify why a specific listing may not be returned.
Fix Map Pin Placements
Have you ever opened your listing and realized your map pin was slightly out of place? Customer Success has you covered. Call ‘em up and they’ll help you fix it! This will ensure brokers, their clients, and also appraisers who view your listing can tell exactly where the property is located.
Correct Listing Errors
Errors happen and you’re not the first to make one. If you discover an error on your listing, don’t wait! Call Customer Success immediately and they’ll help get you squared away. Ensuring your listing includes accurate information will help it more easily be found by brokers and their clients. Additionally, accurate information is vital for brokers and appraisers who may include your listing in CMAs or other analysis.
An Extra Set of Eyes
If a member of our team notices that something looks out of place on your listing, they’ll send you a friendly note and help you get it resolved.
Pro Tip: You can proactively check your listing details to make sure they line up with REcolorado Rules and Regulations. After you submit your listing, watch for the Input Succeeded screen. Then, click the Listing Compliance Check link. When you click the link, you’ll see a listing detail report from our handy tool called Listing Data Checker (LDC) with a note from our team in blue text with the information you need to know.
Reactivate Expired Listings
If your listing expired within the last 30 days, Customer Success can reactivate it!
Pro Tip: Review the ABCs of Matrix Statuses. Do you know the difference between Expired and Withdrawn?
Adding a Listing
If you’re having trouble adding a new listing or you’re not sure what to do next, Customer Success is happy to help you out. Selecting the correct Property Type is the first step to entering an accurate listing.
Pro Tip: Find REcolorado Matrix Listing Input Forms in the Resource Center, available through your CONNECT dashboard.
If you’re looking at the training class registration page and you’re unsure about which class to take, Customer Success is happy to assess your familiarity with the system and recommend the next best training class.
Have a question or issue that isn’t on the list above? Chances are good that REcolorado Customer Success can answer it too! Simply call or send a quick email, and they’ll get to work: