A key tenet of our Mission Statement at REcolorado is “providing unmatched, world-class customer support and education.”
As we celebrate International Customer Service Week, we’re taking a moment to celebrate the fantastic people who make up the REcolorado Customer Success team! If you’ve had a great experience with REcolorado Customer Success, drop them a note at support@REcolorado.com to say “Thank you!”
By the Numbers
To ensure we’re meeting our goal and delivering top-quality customer service with every call and email, we track our performance using key metrics and customer feedback. In the last fiscal year, June 2022 through May 2023, our Customer Success team handled:
- Sent 115,611 educational and subscriber support emails
- Processed 93,635 customer requests
- Answered calls in an average of only 12 seconds
Customer Feedback
You say it best! Here are some of the kudos we’ve received from customers who interacted with the REcolorado Customer Success team:
“Thanks for always having amazing customer service! The team is consistently quick to respond and have very good follow-through. It’s refreshing!”
“You are extremely amazing! I wish all companies were so efficient and response. Thanks again!”
“Thanks so much for staying on top of all of this for us – I can’t even begin to tell you how amazing it is to deal with absolute professionals in this space!”
“I am so impressed with everyone with whom I have had contact since joining REcolorado. Your customer service and responses are very much appreciated.”
“They helped me answer the question I had, patiently talked me through the steps, then shared more helpful “tips” that broadened the application and will certainly make my job easier.”
“Customer service is always great. They listen, they know what they can and can’t do, and they have just always been so helpful.”
“I find REcolorado easy to use, and the customer service always helpful when needed. Thanks for being such a good resource for an active Realtor!”
We’re Here For You
Whether you have a question, need help with a listing, are curious about a product, or simply want to say, “thanks,” REcolorado Customer Success is here for you! Reach us six days a week, including Saturday, and we’re happy to serve you!
REcolorado Customer Success
Monday – Friday: 8 a.m. to 6:30 p.m.
Saturday: 8 a.m. to 5 p.m.
303.850.9576, option 1
support@REcolorado.com
